AnyRoute Support Group & Customer Service
Support WeChat Group#
Ask technical, service, or partnership-related questions in the group.
❌ Never post an API key in the group. If you expose a key accidentally, delete or revoke it immediately and create a new one.📢 Pinned notice — include the following information when asking a question:1.
Confirm that you have read the pinned group notice, especially this message.
2.
Confirm that you followed the console onboarding instructions and understand how to create and import an API key. If not, reopen the onboarding guide from the user menu in the console.
4.
Ask an AI assistant to help diagnose the issue first when appropriate, and include the relevant conversation. Redact API keys, account details, and other sensitive information.
5.
Include the complete error message and screenshots. Remove secrets before sharing.
6.
For non-private questions, ask in the group so other members can help and benefit from the answer.
1.
Questions that are very basic or already answered in the documentation may not receive a separate reply.
2.
This is not intended as arrogance; support time and the work invested in the documentation should be respected.
3.
If the required information is missing, support may refer you back to this notice. Review it and submit the question again.
4.
Service-stability issues are exempt from these requirements and will always receive a response.
After-Sales & Customer Support#
Email support@anyroute.io for customer service. We also provide support through WeChat and WeCom.Remote Assistance#
Hands-on remote operation assistance costs ¥30 and must be scheduled separately.Add the WeCom contact below to arrange an appointment.
General Customer Service#
Handles account, recharge, refund, free technical guidance, and other after-sales matters.
Join AnyRoute WeChat Group
To get support for AnyRoute
scan QR codeModified at 2026-07-28 16:08:37
